Skip to main content

Welcome to Tokyo Asset Management's
FAQs

At Tokyo Asset Management, we’re committed to ensuring clarity and confidence in every step of your investment journey. Our FAQ section is designed to address your most pressing questions, offering detailed insights into our services, processes, and policies.

FAQs

General FAQs
Financial FAQs
Customer Service FAQs
General FAQs

What does Tokyo Asset Management and what do we do?

Tokyo Asset Management is an international financial company specializing in asset management, cryptocurrency trading, and investment solutions. The company provides a wide range of services, including traditional trading (spot, futures, margin) and modern digital asset management through cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). TAM focuses on delivering secure, efficient, and innovative financial solutions to its clients, enabling them to optimize their portfolios and manage risks effectively.

Additionally, Tokyo Asset Management is actively involved in venture investments, supporting startups and promising projects with high growth potential. The company leverages cutting-edge technology and blockchain solutions to enhance trading capabilities, improve security, and offer customized investment strategies tailored to each client's financial goals and risk appetite.

By offering an intuitive platform, strong customer support, and a commitment to transparency, TAM aims to make investing in both traditional and digital assets accessible and rewarding for investors worldwide.

How to I become an investor with Toyko Asset Management?

In order to become an investor with Tokyo Asset Management, simply download our app from tokyoassets.com/download , select an investment plan that aligns with your financial goals, and make your investment according to the specified conditions. Our platform provides a range of options to suit various investment strategies, ensuring that you can start your journey towards financial growth with ease.

Then grow your investment through our platform and refer more people for additional benefits.

What investment plans does Tokyo Asset Management offer?

Tokyo Asset Management offers a diverse range of investment plans designed to meet the needs of every investor. You can find detailed information about each plan in the “For Investors” section on our website. Whether you're a seasoned investor or just starting, we provide options tailored to your financial goals and risk preferences.

Where is Tokyo Asset Management Registered?

Tokyo Asset Management, founded in Japan and officially registered in Japan and operates under strict oversight by the relevant state security authorities and financial regulators.

Our company is closely monitored by the Japan Securities Clearing Corporation (JSCC), National Tax Agency of Japan (NTA), public safety authorities, and financial regulators, ensuring compliance with all local laws and regulations. Our registration with the Japan Official Register confirms the accuracy of all the information we provide, including financial monitoring, auditing, and tax compliance, assuring our partners of our transparency and commitment to regulatory standards.

How does Tokyo Asset Management keep my investments safe?

At Tokyo Asset Management, we have implemented comprehensive measures to minimize potential risks and ensure the safety of our partners’ investments.

We leverage the extensive experience of our traders, who employ unique and proven trading strategies, alongside the expert insights of our financial analysts, who closely monitor and predict market trends and the performance of individual currency pairs.
Through detailed analysis and forecasting, we can anticipate market corrections in the cryptocurrency space, allowing us to capitalize on both periods of growth and market decline.

Our primary goal is to provide risk-mitigated business opportunities and secure long-term investments for our partners, ensuring steady returns and financial stability.

Do I need to go through the KYC (Know Your Client) procedure with your company?

Tokyo Asset Management values simplicity and ease of use for our partners, striving to provide an efficient and accessible experience every step of the way.

In order to minimize barriers to entry and expedite the registration process, we have made the decision not to require a mandatory KYC (Know Your Customer) check. This allows new partners to get started quickly and easily.

This decision reflects our confidence in our robust security practices and our ability to maintain a high level of protection without the need for KYC. However, we are committed to regularly reviewing our security policies and adapting them as needed to align with evolving regulatory requirements and industry best practices, ensuring the safety and interests of all our partners.

What languages are available for contacting customer support and what are the technical support hours?

Our support team is available in all the languages featured on our website, ensuring that you can get assistance in your preferred language. Technical support is available 7 days a week, from 7:00 AM to 6:00 PM (GMT 0), so you can rely on us to address any questions or concerns promptly and efficiently.

Where do I find your Privacy, Terms of Service, and AML Policies?

Tokyo Asset Management values your trust is works to provide a transparent working environment for our clients and employees. 

You can find all the Tokyo Asset Management Policies at tokyoassets.com/policy.  There you can find the following policies of Tokyo Asset Management:
Privacy Policy
Terms of Service
Anti-Money Laundering and Counter-Terrorism Financing Policy

If you have any further queries about our policies you can email us at policy@tokyoassets.com

Financial FAQs

How to deposit and withdraw funds?

To top up your account, simply navigate to the "Refill Balance" section. For withdrawing funds, go to the "Withdrawal" section. Both options are easy to access and ensure seamless transactions within your account.


How much will my investment grow?

Monthly and Yearly returns are based on the current return rates provided which may change monthly. 

Returns and profits are also based on the Investor Level and Referral Level you have reached through referral links.

For 2024, our average monthly return was 15% with a additional dynamic return of 43% of referral's returns.

What is the processing time for a withdrawal request?

The withdrawal process is fully automated for your convenience. Deposits and withdrawals are instantly processed.  You can expect to see your funds transferred and refreshed on our platform or your personal wallet within seconds.

For the safety of our clients, larger transfers may require further verification and lead to slightly extended processing times.

What is USDT and why do you use it?

USDT, also known as Tether, is a stablecoin designed to provide stability in the often volatile cryptocurrency market. Each USDT token is pegged to the value of the US Dollar (1 USDT = 1 USD), making it a reliable and secure option for trading, investing, and transferring funds.

Why Choose USDT?
  1.  Stability You Can Trust
USDT offers the reliability of the US Dollar combined with the flexibility of blockchain technology. It’s ideal for avoiding market volatility while still benefiting from the speed and efficiency of cryptocurrency.
  2.  Instant Transactions
Move funds globally in seconds with minimal fees. USDT is accepted across major cryptocurrency exchanges, wallets, and platforms, ensuring seamless transactions.
  3.  A Secure Option for Your Portfolio
Backed by reserves and audited regularly, USDT provides transparency and trust for both beginners and seasoned investors.
  4.  Versatile Use Cases
  •  Trading: Hedge against crypto volatility.
  •  Payments: Pay or receive funds globally with ease.
  •  Savings: Hold funds in a stable, digital format.

Tether (USDT) combines the best of traditional finance and blockchain innovation, providing a trusted, fast, and secure way to manage your digital assets.

What is the minimum deposit to open an account at Tokyo Asset Management?

The minimum deposit sizes in Tokyo Asset Management vary based on the chosen investment plan:

- USDT Assets: Minimum deposit of $50

These deposit requirements ensure flexibility for investors to choose the plan that best suits their financial goals.

Does your company have any fees for withdrawal transactions or service fees?

At Tokyo Asset Management, we do not apply any hidden or additional fees that could reduce the amount available for withdrawal. We guarantee that our partners will receive the full profits displayed in their accounts and can access and use these funds without any restrictions or limits. Transparency and fairness are at the core of our services.

How can I change my withdrawal address?

To update your wallet address, follow these steps:

1. Go to your account settings.
2. Select the "Wallets" section.
3. Enter your new wallet address.
4. Confirm the changes by entering your six-digit financial password.

This ensures your wallet details are securely updated.

What is the minimum deposit to open an account at Tokyo Asset Management?

The minimum deposit sizes in Tokyo Asset Management vary based on the chosen investment plan:

- USDT Assets: Minimum deposit of $50
- Crypto Assets: Minimum deposit of 0.01 BTC, 0.1 ETH, or 1 LTC
- Venture Assets: Minimum deposit of $100

These deposit requirements ensure flexibility for investors to choose the plan that best suits their financial goals.

What if I forget my password?

For your safety, you can choose the "forgot my password" link at the login page and a link will be sent to your primary email at the time of registration.

Can I cancel my withdrawal request?

You can cancel a withdrawal request if it has not yet been processed.

To cancel, simply contact customer service as soon as possible. Once the withdrawal request has been processed, it cannot be undone.

Can the terms and conditions of financial transactions on Tokyo Asset Management change?

Financial terms and conditions may be updated periodically to reflect changing market conditions and regulatory requirements.

Customers will be notified in advance of any updates through our official communication channels to ensure transparency and keep all partners informed.

Customer Service FAQs

How do I contact someone?

Please visit our contact page at tokyoassets.com/contact for all our contact information.


Can I visit your offices?

Yes, please call and make an appointment to visit our Head Office in Shibuya, Tokyo.  We are centrally located only 10 mins walk from the Shibuya Station, the largest train station in Japan.

4th Floor, Ichigo Shibuya Bunkamura-Dori Bldg
28-3 Udagawacho, Shibuya, Tokyo 150-0042

Do you have other offices?

We currently have 12 offices all over Asia and Europe.   Please visit our contact page for more information.  If you would like to visit our offices or speak with someone, please fill out a contact form and someone will reach out to you.

Please visit our contact page for the contact details of each of our offices if you need to reach out.

How long for someone to contact me after I send an email?

Our goal is to give a response to all emails and service forms within 72 hours.  If we have not been able to get back to you within that time, we apologize for any inconvenience and request you to try again.

90,000+

Customers

12+ Billion USD

Portfolio

100+

Countries

80+

Service and Brand Awards

2,500+

World Wide Staff